AI for inclusion: Empowering people through technology
The report “El impacto de la IA en la gestión del talento”, developed by Fundación SERES and NTT DATA, explores how artificial intelligence can serve as a tool for inclusion, equity, and human empowerment.
How conversational AI is creating more inclusive workplaces
A key contribution comes from Oscar Vergé, from Konecta, who explains how the organization is leveraging conversational AI to make employee onboarding and training more personalized, adaptive, and inclusive. This technology allows Konecta to better understand individual learning patterns and communication needs, especially among employees who may not thrive under traditional training models.
By integrating conversational analytics, Konecta has successfully reduced training time by 10–15%, helping new hires become confident and operational more quickly. This is particularly impactful for individuals with learning difficulties, language barriers, or limited prior experience in customer-facing roles, who often require tailored support to fully develop their potential.
The result? A more inclusive workplace where talents are welcomed and empowered. When used responsibly, AI can be a bridge to greater equity, not a barrier.
Ethical and Inclusive AI
At Konecta Foundation, we believe that technology must work for everyone. Reports like this inspire us to continue advocating for responsible and inclusive innovation, ensuring that AI enhances the potential of every person, regardless of their background or ability.
Download the full [SP] report and discover how AI can help build a more inclusive, human-centered future.
