Konecta Foundation’s Professional Training School
Digital inclusion and career support leading to jobs with prospects
Established in Spain in 2017, this program offers certified vocational training for people at risk of social exclusion.The school delivers:
The initiative is divided into two phases. In the first phase, a market study was carried out to analyse the current situation of Green Employment in the Community of Madrid and the profile of young people in vulnerable situations through surveys of companies and training centres in the sector.
- 390+ hours of customer service training
- Training on AI and digital tools
- 40+ hours of hands-on work experience
Additional learning activities include:
- Commercial and Digital Transformation sessions led by Konecta professionals
- Marketing workshops and role-play exercises
- Real-time call listening and conflict resolution with expert guidance
- On-site visits to Konecta operations
This initiative is certified through Spain’s Professional Training Certificates scheme, designed to meet the growing demand for specialized roles in the BPO and Customer Experience sector. The program not only enhances participants’ technical skills but also supports them through the full journey, from training to workplace integration.
Impacts & goals
105+
vulnerable individuals in Madrid, have completed the program
85%
of those completing the program are now employed at Konecta.
The goal:
To facilitate labor market inclusion for those at risk of exclusion.
Interested in joining the next cohort?
Write to: escuela@konectafoundation.org
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